Privacy Policy of 65xbet — How We Protect Your Data

1Overview

This Privacy Policy describes how 65xbet — operator of the sports betting and online casino platform available at 65xbet.best — collects, uses, stores, shares and protects the personal information of Brazilian users who access and use its services.

Respecting user privacy is a core commitment at 65xbet. We understand that your personal data is valuable and that you have the right to know exactly what we do with it. That's why this policy is written in plain language, free of unnecessary legal jargon — so you can actually understand what you're reading.

This policy applies to all 65xbet services, including sports betting (football, MMA/UFC, basketball, e-sports, and more), live casino, slots, crash games, blackjack, roulette, and any other features available on the platform. By using any 65xbet service, you confirm that you have read and understood this Privacy Policy.

This Policy should be read alongside the Terms and Conditions of 65xbet.

2Data We Collect

2.1 User-Provided Data

When you create an account and use 65xbet, you provide us directly with the following information:

• Registration data: full name, date of birth, CPF, email address, mobile number, and residential address;
• Verification documents (KYC): copies of a national ID (RG), driver's license (CNH), or passport, proof of address, and, where applicable, documents related to the payment method used;
• Payment data: information required to process deposits and withdrawals via Pix, boleto bancário, credit/debit card, PicPay, Mercado Pago, or TED bank transfer. 65xbet does not store full card numbers — that data flows directly through certified payment processors;
• Support communications: chat messages, emails, and support history sent to 65xbet's customer support team.

2.2 Automatically Collected Data

When you access and use the 65xbet platform, we automatically collect certain technical information:

• Browsing data: IP address, browser type and version, operating system, pages visited, time spent on each page, and navigation flow within the platform;
• Device data: device identifier, device model (mobile or desktop), screen resolution, and language settings;
• Activity data: betting history, games accessed, amounts wagered, usage times and interactions with 65xbet features;
• Cookies and similar technologies: as described in section 8 of this policy.

2.3 Third-Party Data

In some cases, 65xbet may receive information about you from identity verification partners, payment processors, and anti-fraud service providers — always for operational and security purposes, in compliance with the LGPD.

3How We Use Your Data

65xbet uses users' personal data solely for the following purposes:

• Service delivery: create and manage your account, process bets, calculate results, handle deposits and withdrawals via Pix and other Brazilian payment methods, and provide access to Live Casino, slots, blackjack, roulette, and other platform products;
• Identity verification and compliance: comply with legal obligations related to age and identity verification (KYC), anti-money laundering, and compliance with betting industry regulations in Brazil;
• Security and fraud prevention: detect and prevent suspicious activity, fraud, bonus abuse, multiple account use and any other violation of 65xbet's Terms and Conditions;
• Customer support: address questions, complaints and support requests efficiently and accurately;
• Platform improvement: analyze usage patterns to improve features, optimize the mobile experience and develop new products that better serve Brazilian bettors;
• Communications: send transactional notifications about your account, security alerts, and — with your consent — communications about 65xbet promotions, bonuses, and news;
• Legal obligations: comply with orders from competent judicial, regulatory or governmental authorities in Brazil.

65xbet does not use your data for any purposes not described in this policy. You will be notified of any new processing purposes before they are implemented, with the opportunity to object where required by the LGPD.

4Legal Basis for Processing (LGPD)

In accordance with the General Personal Data Protection Law (LGPD — Lei nº 13.709/2018), 65xbet processes your personal data on the following legal bases:

• Contract performance (art. 7, V): processing is necessary to provide the services you agreed to when creating your account — betting, payments, support, and platform access;
• Compliance with a legal obligation (art. 7, II): to meet regulatory requirements for identity verification, anti-money laundering and compliance with Brazilian gambling laws;
• Legitimate interest (art. 7, IX): for platform security, fraud prevention, and service improvement purposes, always respecting your rights and reasonable expectations;
• Consent (art. 7, I): for sending marketing communications and using non-essential cookies, in cases where your express and revocable consent is required.

5Data Sharing

65xbet does not sell, rent, or transfer your personal data to third parties for commercial purposes. Data sharing occurs only in the situations below, all of which serve an operational or legal purpose:

• Payment processors: data required to process transactions via Pix, boleto, credit/debit card, and other Brazilian payment methods is shared with the respective certified payment operators, who also operate under confidentiality obligations and LGPD compliance requirements;
• Identity verification partners: documentary data required for KYC compliance is processed by certified identity verification providers;
• Technology providers: infrastructure, hosting, security, and analytics service providers that support the operation of the 65xbet platform, all bound by contracts requiring secure and confidential data handling;
• Game providers: in Live Casino and slots games, content providers may receive minimal technical data required to operate the games — never sensitive financial data;
• Competent authorities: when required by law, court order, or regulatory authority — for example, in money laundering or financial fraud investigations.

6Data Retention

65xbet retains your personal data for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations:

• While the account is active: all data required to provide our services is kept for as long as your account remains active;
• After account closure: financial and identity data is retained for up to 5 years after account closure, in accordance with regulatory compliance requirements and anti-money laundering obligations in Brazil;
• Betting history: retained for up to 5 years for regulatory and audit purposes;
• Support data: support records are retained for up to 2 years after the ticket is resolved;
• Security logs: technical access and activity logs are retained for up to 12 months for security and incident investigation purposes.

Once the applicable retention periods have expired, data is securely deleted or anonymized so that it can no longer be used to identify the individual.

7Data Security

65xbet continuously invests in technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure or improper destruction. The main security measures in place include:

• 256-bit SSL/TLS encryption across all communications between the user and the platform;
• Encryption at rest for sensitive data stored on 65xbet's servers;
• Two-factor authentication (2FA) available to all users — highly recommended;
• Role-based access control: only team members with an operational need are granted access to specific data categories;
• Continuous security monitoring and intrusion detection;
• Regular security testing, including vulnerability assessments and penetration testing;
• Security incident response plan, including notification to the ANPD and affected users in the event of a data breach, within the timeframes established by the LGPD.

8Cookies and Tracking Technologies

65xbet uses cookies and similar technologies to ensure the platform functions properly, personalize your experience, and analyze the performance of our services. Below are the types of cookies we use:

You can manage your cookie preferences at any time in your browser settings. Disabling essential cookies may affect the proper functioning of the 65xbet platform.

9Your Rights as a Data Subject (LGPD)

The LGPD grants you, as a personal data subject, a broad set of rights regarding how 65xbet handles your data. Here is what they include:

To exercise any of these rights, please contact 65xbet by email at contato@65xbet.best or via live chat, identifying yourself as the data subject. We will respond within 15 business days, as required by the LGPD.

10Minors

65xbet is a platform intended exclusively for users aged 18 and over. Access, registration, and use of the services by minors is strictly prohibited.

65xbet does not intentionally collect personal data from users under 18. If the identity verification (KYC) process reveals that a user is a minor, the account will be immediately closed, any deposited funds will be returned to the original payment method (following a compliance review) and the data collected will be deleted in accordance with applicable legal obligations.

Parents or guardians who discover that a minor has used the 65xbet platform should contact support immediately at contato@65xbet.best. We recommend using parental control tools on shared devices, such as family phones and home computers.

11International Data Transfers

In some cases, 65xbet user data may be processed on servers located outside Brazil — for example, in data centers operated by technology partners or cloud infrastructure providers. When this occurs, 65xbet ensures that:

• Data transfers occur only to countries that offer a level of personal data protection compatible with the LGPD, or where adequate contractual mechanisms are in place (such as standard contractual clauses) to ensure the required level of protection;
• Recipients are contractually bound by the same security and confidentiality obligations adopted by 65xbet;
• Data transferred is limited strictly to what is necessary for the specific purpose of the transfer.

Regardless of where your data is processed, the rights guaranteed by the LGPD remain fully applicable and may be exercised as described in section 9 of this policy.

12Policy Updates

65xbet may update this Privacy Policy periodically to reflect changes in Brazilian legislation, platform practices, or to incorporate improvements to the level of protection offered to users.

Significant changes will be communicated with a minimum advance notice of 15 days by email to the address registered on your account and/or via a prominent notice on the platform. For minor or editorial changes, updating the revision date shown at the top of this page is sufficient.

Continued use of 65xbet after a new version of this policy takes effect constitutes acceptance of the changes. If you do not agree with the updates, you must close your account before the effective date and request a refund of your available balance.

Previous versions of this Privacy Policy are available upon request at contato@65xbet.best.

13Contact & Data Protection Officer (DPO)

65xbet has appointed a Data Protection Officer (DPO) responsible for ensuring compliance with this policy and the LGPD across all platform operations. The DPO also serves as the point of contact for data subject rights requests and privacy-related communications.

To get in touch regarding privacy and data protection matters at 65xbet: